Warranty Policy

At Retailraxo, we are committed to providing quality office organization products and customer support. This Warranty Policy explains how we handle product quality concerns involving desk organizers, monitor risers, wall-mounted file holders, document racks, storage boxes, and related workspace accessories.

Warranty Coverage and Period

This policy applies to metal letter trays, monitor risers, cable management trays, bamboo lap desks, acrylic drawer organizers, wooden desktop organizers, metal wall file holders, felt storage trays, plastic document cases, and related storage products.

The product information provided for these collections does not specify an additional commercial warranty period. Retailraxo therefore does not provide a separate voluntary commercial warranty period or commercial warranty start date for these collections. This does not affect any statutory warranties, consumer guarantees, or other legal rights applicable to your purchase.

Product Quality Issues

If a product arrives with a manufacturing defect, missing component, broken part, or other quality issue, contact us for assistance.

For metal letter trays and wall file holders, quality concerns may include manufacturing defects in the frame, mesh, joints, or supplied mounting components. For monitor risers and desktop organizers, concerns may include defective drawer mechanisms, damaged structural parts, or manufacturing defects affecting normal use. For cable management trays, concerns may include defective supplied components or structural defects. For wooden, felt, acrylic, and plastic storage products, concerns may include broken drawers, cracked panels, defective closures, or missing components.

Products that materially differ from their descriptions are handled in accordance with applicable consumer protection laws.

Exclusions and Material Variations

Product issues resulting from misuse, accidents, improper handling, unauthorized modifications, incorrect installation, overloading, or failure to follow product care and assembly instructions are not considered manufacturing defects.

Normal wear and tear, damage caused by exceeding stated weight limits, damage from improper mounting, and damage caused by inappropriate cleaning or storage are not covered by any voluntary commercial warranty.

Minor variations in wood grain, bamboo texture, felt surfaces, mesh finishes, acrylic clarity, and plastic surfaces are not automatically considered defects when consistent with the product description.

These exclusions do not limit mandatory consumer rights or remedies under applicable law.

How to Submit a Claim

Contact [email protected] with your order number, product name, a description of the issue, and clear photographs or videos showing the problem.

For visible damage upon delivery, please report the issue within 7 calendar days whenever possible. This reporting period does not restrict statutory rights or remedies.

Please contact us before returning a product so that we can provide the appropriate instructions.

Resolution and Costs

After reviewing your request, we will provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair where practical, replacement parts, or a refund.

Where return shipping is required for a confirmed defective or incorrectly supplied product, Retailraxo will cover reasonable return shipping costs where required by law or agreed upon by our customer service team.

Contact Information

Brand Name: Retailraxo

Company Name: Xunhua County Jiexin Home Technology Co., Ltd.

Email: [email protected]

Business Address: No. 42 Minzu South Road, Jishi Town, Xunhua Salar Autonomous County, Haidong, Qinghai 811100, China.

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)