Terms of Service

Introduction

These Terms of Service govern your access to and use of the Retailraxo website, online store, products, and related services.

Retailraxo is operated by Xunhua County Jiexin Home Technology Co., Ltd. By accessing our website or placing an order, you agree to these Terms, subject to your rights under applicable law.

Acceptable Use

You must use our website lawfully. Fraudulent activity, false order information, unauthorized system access, malicious software, interference with website functionality, and unauthorized use of protected content are prohibited.

Products and Descriptions

Retailraxo offers desk organizers, monitor risers, monitor stands, cable management trays, letter trays, bamboo lap desks, wall-mounted file holders, document racks, wooden desktop organizers, felt storage trays, plastic document cases, and drawer storage units.

Our products include items made from metal, bamboo, wood, felt, acrylic, plastic, and cardboard.

We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, materials, colors, compatibility information, and specifications. Actual appearance may vary because of lighting, screen settings, manufacturing characteristics, and material variations.

Please review product dimensions, weight limits, mounting requirements, assembly instructions, compatibility information, and care instructions before ordering. Monitor risers and wall-mounted organizers must be installed securely using compatible mounting hardware. Products must be used according to their stated specifications and must not exceed applicable weight limits.

Nothing in these Terms limits your rights concerning defective products or products that do not conform to their descriptions.

Prices and Payments

Prices and available currencies are displayed on our website or at checkout. The total payable amount, including applicable shipping charges and taxes collected at checkout, is shown before payment is completed.

Payments are processed through the payment providers available at checkout. Customers must provide accurate billing, payment, and contact information.

Orders and Order Acceptance

Placing an order constitutes a request to purchase the selected products. An automated confirmation acknowledges receipt but does not necessarily constitute final acceptance.

Orders are subject to payment authorization, product availability, and shipping eligibility. If an order must be cancelled for a legitimate reason permitted by law, any required refund will be arranged.

Shipping and Delivery

Orders below $39.99 USD are charged a standard shipping fee of $6.99 USD. Orders of $39.99 USD or more qualify for free standard shipping where available.

Orders are processed within 1–2 business days after payment confirmation. Estimated total delivery time is 8–17 business days from order confirmation, including processing time. Delivery estimates are not guaranteed and may be affected by carriers, customs, weather, public holidays, and other logistical circumstances.

International orders may be subject to customs duties and import taxes.

Returns, Refunds, and Exchanges

Eligible products may be returned within 30 calendar days of delivery, subject to our Return and Refund Policy. Contact [email protected] before returning an item.

Approved refunds are generally issued to the original payment method. Nothing in these Terms limits mandatory consumer rights relating to returns, refunds, defective products, or cancellations.

Order Cancellations

Contact [email protected] as soon as possible to request a cancellation or modification. Requests depend on the order's processing and dispatch status. Statutory cancellation rights remain unaffected.

Intellectual Property

Website text, logos, graphics, photographs, product descriptions, page layouts, and design elements are owned by or lawfully used by Retailraxo or the relevant rights holders.

Protected content may not be reproduced, distributed, modified, or commercially exploited without authorization, except as permitted by applicable law.

Privacy and Third-Party Services

We handle personal information in accordance with our Privacy Policy and applicable law. Our website may use third-party services for payments, shipping, analytics, customer support, and advertising.

Please review our Privacy Policy for details about personal information, cookies, AppLovin advertising services, and privacy rights.

Website Availability and Liability

We make reasonable efforts to maintain website availability, but interruptions may occur because of maintenance, technical issues, or circumstances beyond our reasonable control.

To the extent permitted by law, Retailraxo is not liable for indirect or consequential losses where such liability may lawfully be excluded. Nothing in these Terms excludes or limits consumer rights or obligations that cannot legally be excluded or limited.

Governing Law and Disputes

These Terms are subject to applicable laws and regulations, including mandatory consumer protection laws. Customers may contact us to seek a resolution without affecting any mandatory rights available under applicable law.

Contact Information

Brand Name: Retailraxo

Company Name: Xunhua County Jiexin Home Technology Co., Ltd.

Email: [email protected]

Business Address: No. 42 Minzu South Road, Jishi Town, Xunhua Salar Autonomous County, Haidong, Qinghai 811100, China.